SOLVED: Why is My GoDaddy Email Going To Spam?

by | Apr 10, 2024 | How To, Hosting & DNS, Marketing | 0 comments

As a business owner or a professional, ensuring your professional domain emails reach the inbox of your recipients is crucial. However, many find their GoDaddy email going to spam, which can severely impact communication and business operations.

1. Poor Sender Reputation

This is the most common reason your incoming emails would be going to your spam box / junk folder.

Why It Happens: When you send out emails from Outlook, your sender reputation is a score that email providers use to determine if your content is worthy of the inbox or destined for spam. Sending emails to invalid addresses, getting marked as spam by recipients, or having low engagement rates can tarnish your reputation.

Solution: Regularly clean your email list to remove invalid addresses. Encourage engagement by personalizing your emails and providing value to your recipients. If necessary, use email validation tools to ensure you’re only sending to active addresses.

2. Lack of SPF and DKIM Records

Why It Happens: Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) are email authentication methods that verify your email isn’t forged. Without these records, your emails might be seen as untrustworthy.

Solution: Add SPF and DKIM records in your domain’s DNS settings. GoDaddy provides easy steps to set these up, enhancing your email’s credibility and deliverability.

3. Content Triggers

Why It Happens: Certain words or phrases in your email content can trigger spam filters. Overuse of sales-oriented words like “buy now” or “free” can be a red flag.

Solution: Focus on creating engaging and informative content. Use tools to check your email’s “spamminess” before sending. Adjust your language to be more conversational and less sales-heavy.

4. High Volume Sending

Why It Happens: Suddenly sending a large volume of emails can alert ISPs (Internet Service Providers) and trigger spam filters, especially if your account typically sends low volumes.

Solution: Gradually increase your sending volume over time. Consider segmenting your list and sending in batches. This gradual increase is seen as more natural and less suspicious.

5. Incorrectly Configured Email Settings

Why It Happens: Misconfigured email settings, like the wrong outgoing server information, can cause your emails to be flagged as spam.

Solution: Double-check your email client settings. Ensure that you’re using the correct server settings as provided by GoDaddy. If in doubt, contact their support for guidance.

Troubleshooting Email Issues with WordPress Forms on GoDaddy Servers

Having trouble with emails from your WordPress website forms on GoDaddy servers? Here’s a comprehensive guide to solving these issues, whether you’re using Google Workspace, Outlook, or GoDaddy’s own hosted email. The fixes range from server-side changes by GoDaddy to configurations you can manage yourself.

It’s Not Your Fault

Firstly, if you’re experiencing these problems, take a deep breath—it’s likely not an issue on your end. In many cases, GoDaddy needs to make adjustments on their side to resolve these issues.

Experience with Poor GoDaddy Support

  • Hacking Incident: In a specific case, a client’s website was compromised by hackers injecting malicious code, potentially contributing to the email issues. While not definitively the cause, GoDaddy did resolve the problem after multiple discussions.
  • Support Variability: Interactions with GoDaddy support can be inconsistent. Some agents may lack the necessary expertise, which is why alternatives like SiteGround come highly recommended for hosting.

Using Third-Party Emails

  • Email Setup: The client was using a Gmail account for form notifications instead of a GoDaddy-hosted email. This setup typically doesn’t affect the solution but is worth noting for similar setups.

The Solution that Worked

  • Captcha Integration: After addressing the security breach and adding Captcha to forms and logins, GoDaddy restored the client’s email functionality without needing SMTP configuration.
  • Gravity Forms: Unlike the previous developer, I implemented Gravity Forms to ensure all messages are stored internally, safeguarding against email and server issues.

Additional Solutions for GoDaddy Email Challenges

  • Gravity Forms and GoDaddy: Chad outlines steps to modify email routing to accommodate “Remote Mail Exchanger” settings, applicable only for GoDaddy-hosted emails.
  • SMTP Plugin Setup: Bill details how to use a WordPress SMTP plugin with GoDaddy servers, again focusing on GoDaddy-hosted emails.
  • SPF Record Adjustment: A guide to updating SPF TXT Records in DNS settings to prevent GoDaddy and other hosts from blocking emails from website contact forms, suitable for hosted custom emails.

This guide provides various approaches to solve email delivery issues with WordPress forms on GoDaddy servers, helping you ensure reliable communication through your website.

Bad godaddy support & developers

In order to spare you the long chat conversation between me and the agent, here is a shortened version with all the important parts addressed.

Support: I checked our Splunk tool for email result and found out the the email are being dropped due to bad account.
Heather: aha 🙂
Heather: how do we fix her bad account?
Heather: whats so bad about it?
Support: I will give you steps on how to fix that.
Heather: thank you
Support: The user’s email is being blocked because the hosting plan has been compromised, and is sending spam as a result.
Heather: aha
Heather: you’re a genius
Support: n order to reinstate email functionality on the hosting account, the customer will have to address the following items
Heather: okay, I just want the forms to work
Support: Kindly list the steps.
Support: 1. Scan all local computers which may access this account for the presence of malware, such as trojans, keyloggers, viruses, etc.
Support: 2. Update all logins associated with your account, using strong passwords, including: FTP, database, and applications, etc.
Heather: we had malware removed a week ago?
Heather: it’s clean now.
Support: Alright.
Support: We will request now for spam emails.
Support: 3. Update and maintain all hosted applications and their add-ons (plugins, themes, widgets, modules, etc) with the most current, secure, versions.
Support: 4.Review all hosted content for malicious and unrecognized files, and clean/remove/replace content as necessary.
Heather: yeah, that’s done. we can’t update one of them because it will crash the site.
Support: 5. Add a Captcha, or human verification method, to all submission style forms or comment sections that you have on any sites in the hosting. This includes any log in pages for CMS application or anything that has fields to enter content with a submission button of some type.
Support: Once you are done, I will reach out to a Tech Lead to reinstate email functionality on the hosting account

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